NOTE FROM THE AUTHOR:  I purposely blackened some portions on the facebook page of the alleged representative of Chic-Boy as they have completely nothing to do with the topic on hand which include his school or his facebook friends and where his exact location is.


From a Chic-Boy representative who calls himself or herself "Chickboy Lechon", he or she posted this reply on his or her page:
THE COMPETITOR IS DESPERATE!!!

There are rumors going around Facebook that a caterpillar (or "bulate" as they call it) was found in our Ginisang Kangkong sa Bawang. If you are familiar with Chic-Boys ginisang kangkong sa bawang, our kangkong is cut into bits. HOW COME IN THE PHOTO THEY POSTED, THE CATERPILLAR IS WHOLE? 
We are not surprised with this demolition job. We have only been in the market for a year and a half and we have grown to 64 opened stores and 48 under construction. Do you think the competition will just take us sitting down? 
We are entrepreneurs who have good business ethics. We will build our name and business by giving our best to our customers and not destroy the name of our competitor for our gain. You be the judge!!!! 


I am not surprised at the indignant reply but what shocks me, if I were to understand this correctly is his response asking why is the caterpillar whole?  That sends out a bad message to it's patrons and I myself included.  It's not even a question of expansion nor is it a question of the perceived competition blasting them to bits.  This is a complaint from a dissatisfied customer who wants an affirmative action to be done to rectify the situation instead of firing up the situation.  I believe that the issue was never addressed at all.  I eat at chickboy almost everyday since we just live 10 minutes away from it and since I oftentimes go vegan, I  know how the ginisang kangkong looks like since I order it.  I however disagree that it is cut into bits because sometimes it's cut yes, into twos or threes but not into bits as shown in the picture.  As far as I'm concerned, chic-boy BF President's Avenue delivers quality service and kudos to Ms. Anabelle and the entire staff.  This particular representative should know how to quell the situation instead of swell and ignite disgust and fury among it's patrons or did he or she forget the domino effect.  What's more, this should have been settled privately between the complaining customer and the establishment instead of turning it into a facebook war.  As far as this defender is concerned, we don't even know the identity much less, if he or she works at chic-boy.  For all we know, this is just another fan of the establishment.  Case in point, even Mark Zuckerberg has a facebook page.  Also, what gets curious is this....he is accusing the complainant, Ms. Bernardo of allying herself with a competitor...I will not assume it's Mang Inasal since that's the obvious choice...it could be anyone...where did he get that idea or information?  What is his proof?  Now there is a threat to sue Ms. Bernardo for Libel.  Well, who started it first?  Was it a dissatisfied customer airing her complaint?  Or an establishment that immediately branded her as a sympathizer to an unnamed and possibly imaginary competitor?  
 


12/15/2011 03:12

set up lang yan siguro isa sya sa mga natatalo ng chicboy kaya say nag post ng ganyan kse napaka imposible naman ng sinasabi nya lahat ng niluluto sa mga fastfood binubusising mabuti at saka bakit nga buo pa say nag papasikat lang sya

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Giselle
12/15/2011 07:55

thank you for your thoughts on this Wheng. Ang kailangan na lang siguro i-prove kung totoo ngang may sabwatan si Ms. Bernardo dun sa sinasabing competitor and motive ni Ms. Bernardo. If kung para sumikat lang yung nag expose....well, what now di ba?

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pogi
12/15/2011 09:51

he he he frend ka ni sigrid bias, sabihin mo humanda nlng sya sa demanda sa kanya he he he, tanga lang maniniwala sa kanya

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Giselle
12/15/2011 12:27

Thank you Pogi for your reply. One thing though, it's not about being friends with her. Tulad mo, nag aantay din ako ng outcome on what happened. According dun sa Chic-Boy representative, may demanda na raw so...let's wait and see.

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Jimm
12/15/2011 21:28

Napakatagal naman ng demanda kung gayon. It doesn't make much of a sense... fan ako ng chikboy, sa Binan Laguna kame lage kumakain.. UNg totoo lang naman gusto namin eh... lay your cards down people. Obviously Sigrid has laid her card.

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Giselle
12/15/2011 21:46

I'm a fan of chic-boy too and it's good that the Laguna franchise has given you good service and quality food. I have absolutely NO PROBLEM with the BF HOMES, Paranaque Branch and the Alabang Branch. The crew is not only alert but they're friendly, courteous and most of all, they really see that the needs of the customer are well taken cared of.

Jimm, marami rin naiinip regarding the demanda but however, kung alam mo yung process, medyo matagal. Nasa Fiscal's office pa lang yan so una sa lahat, sino ang nag file at saan. Eto ay para malaman ang parties concerned at di mapagbintangan ng forum-shopping for one. Was it the Franchise owners or the owners themselves? What venue? QC where the incident happened or will it be in Makati where the main office would be. Tapos anong date ang binigay ng fiscal? Saan ipapadala ang summons ng fiscal? Sa bahay ba ni Ms. Bernardo or sa known office? Things to consider Jimm. I was a former paralegal or legal researcher kaya I can comment on these things and thank you for your input.

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ehljhay
12/15/2011 22:28

di ba may CCTV camera naman sa restaurant na un? tapos accdrg. kay ms. bernardo, bumalik pa siya doon kinagabihan kc nga on that time, may appointment siya... so, maybe by that time, nareview na nila ung camera... bakit di sila nag react man lang kung di totoo ung sinasabi ni ms. bernardo? ibig sabihin, may katotohanan ung sinasambit nya na may uod nga sa pagkain. pero di lang natin sure kung ganun ba talaga kalaki ung uod na un sa kangkong na order nya.

tapos, sa part naman ng mga empleyado, siyempre, nataranta na lang sila, di nila alam kung paano mag react sa complain ni ms. bernardo. maxado silang na pressure. pero as an employee, dapat you should expect the unexpected. you should know how deal with unexpected situations. hindi ung tayo mismo ay makikisabay sa init ng ulo ng isang customer... natural na iinit ang ulo ng kung sinuman ang nakakain ng ganun lalo pa at ung pagkain na un ay galing sa inyo d ba? karapatan nya un, isipin nyo na lang po, doon siya kumakain kasi may tiwala siya sa service niyo, pero sa isang iglap, nagbago na. dapat kung may mga ganun instances, mag sorry na tayo agad, kung may camera, i-check agad pero huwag sasabihin sa customer kasi nakakainsulto sa part niya kasi siya na itong nakakain ng ganun tapos parang mapagdududahan pa. kaya kung check nyo na sana, wag ng sabihin sa taong involved. kung di toto ung sinasabi nya after ma check ung camera, that's the time na bumanat na kayo kc nakakasira na siya ng image niyo. if you were in ms. bernardo's shoes, ano kaya ang magiging reaction niyo? kaya dapat sana, inintindi niyo siya kasi cusotmer niyo xa, di ko sinasabi na customers are always right kasi naranasan ko na ring maging crew before ko narating ang kinalalagyan ko ngaun.. dapat nating matutunang maging humble. inayos na sana agad ang gusot para di na kumalat, nakipag areglo na lang sana kau agad kay ms. bernardo, di ko sinasabing bayaran niyo or what pero dapat sana, humingi agad ng apology. kasi kahit na sinong taong galit pag ikaw ay nagpakumbaba, tatalaban yan.

kay ms. bernardo naman, natural lang yang naramdaman mo kasi kahit na sino ang nasa situation mo, talagang ganyan ang mararamdaman.

nung sinabing irereview ung camera, aminado ako na may mali sa part ng chic-boy kasi nasabi nila un which is hindi dapat, pero dapat isipin na lang sana na natural lang un na ireview ung camera. hehehe

whoa!!! kumalat na sa lahat ang situation na ito, ito na ang pinag uusapan ng madlang people. pati sa ibang bansa. kredibilidad nyo ang nakataya dito CHIC-BOY, kaya dapat gumawa kayo ng paraan before para di na umabot ang issue dito sa social networking. pero andito na eh..., nakaladkad na po ang pangalan niyo, pati sa ibang branches niyo ay apektado na po. kaya ayusin niyo po. ung friend ko ang nagpapasikat sa restaurant niyo pero bgla siyang na disappoint nung malaman ito. at sinabing ayaw ng kumain sa resto niyo, ibang branch pa un ah, hindi pa sa mismong branch na pinangyarihan... kung un ang inisip ng friend ko, sigurado po ako na may mga katulad pa siya na ganun kung mag isip. di pare pareho ang tao, iba iba silang mag isip. may makitid at may malawak. kaya dapat pong ma cut na po ang issue. kasi nasa business po kayo, nakakasira sa marketing niyo lalo na at food ang hinahawakan niyo.

I hope na maging maayos ang lahat. before gumawa ng move, isipin kung ano ano ung mga possible na result, ano ano ung mga maapektuhan, etc,.,, basta, i believe na kaya niyo yan.

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Giselle
12/15/2011 22:36

Thanks Eljhay for your reply. Something is wrong with their crisis management. So far they've been posting pictures on FB on how clean the commissary is but not really addressing the issue....it's sad that the news overseas has also picked this up...but really, everyone is hoping this would end soon din.

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purplelady
12/15/2011 23:06

i was just wondering..if it is indeed black propaganda it could also be that the deed was done by the kitchen staffs and not ms. bernardo..

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Giselle
12/15/2011 23:16

Thanks purplelady...an angry kitchen staff perhaps whose feeling powerless to complain about what goes on in that particular branch? Perhaps..it's a possiblity...sabotage is an open angle here...at least this is a fresh view to look at...

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kula
12/16/2011 00:22

Nakakapag init ng ulo ang sagot ng Chicboy sa FB fanpage. hindi ko ineexpect na ganun ang sasabihin nila, they should've apologized nalang, very basic sa customer service naman yan. Lalo nila pinalala ang situation. Isa pang nakakapag init ng ulo ang mga comments ng fans nila sa chicboy fanpage, below the belt ang comments nila and hindi constructive criticism, they are attacking the person (ms. bernardo)and not the situation.

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hetshusherai
12/16/2011 00:39

ung sa point na nagpapasikat sya, heller, FB nya un .. cguro naman ang mga inaaccept nya lang ee mga kakilala nya. wall nya un, freedom of speech. nasa sa kanila (fb friends) na un kung isheshare ba nila sa sarili nilang wall at hindi. at kung allegedly may black propaganda kemedoo ee di sana nung gabi na naexperience na un, un din ung gabi na nagpost sya. siguro, aft 2weeks, pinagisipan nya muna mabuti ang consequences aft ng post nya. hehe .. un lang .. ive nothing against chicboy, pero badtrip talaga ako dun sa cashier sa may branch tapat ng World Trade! haha .. nevertheless, hindi nmn cguro prepreho ang staffs ng chicboy. hehe .. lets hear both sides na rin .. wala rin tau sa lugar magjudge. aft all, wala naman tau nun sa incident so let someone from Above do the judging ... ho ho ho .. merry xmas

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Nik
12/16/2011 00:47

I have been following this 'scandal' since its outbreak... and since day 1 I've never doubted Ms. Bernardo's story. As a graphic artist by profession, i don't see any tampering done in the photos as most people claim. Honestly, I don't really mind the uod in the food, i am very aware that this is inevitable (but yes, its gross), but I was just very disappointed and surprised with how Chicboy handled the situation from the start. I also came from a customer service related industry and it's just a basic rule (more like common sense) not to attack the customer.

PLUS for the staff to have overlooked an uod that size is also not completely impossible.

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Giselle
12/16/2011 13:31

Thank you Kula, Hetshusherai, and Nik for keeping it real here as far as this issue is concerned and apologies for the delayed reply.

@ Kula-- I agree with you on that. One of their "fans" even went so far as to attack the mother of Ms. Bernardo to the point of name calling and insinuating that she's the one who actually cooks "caterpillars" for her family as it's sustenance...can you imagine that?

@ Hetshusherai -- I believe that the first thing that she did was reach out and try to cooperate with the franchiser and the main office but since nothing happened, then she was forced to come out with the story plus...she had witnesses with her and the person that took the pictures was not only her. Happy Holidays to you too.

@ Nik -- I agree with you on this and as for the alleged photoshopped pictures...let the NBI decide on that as well....

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Serene
12/17/2011 05:54

May napansin din ako sa issue na yan...kung talaga kasi na wala kinalaman o kasalanan o hindi guilty yang Chic boy....bakit nung hinihingi ni Ms.Bernardo for take-out yung kang-kong eh parang ayaw pa nila ibigay di ba? saka di ba nagbago lang isip ni Ms. Bernardo na pabayaran yung mga kinain nila kasi nga ni hindi manlang nag-sorry kaya naisip niya na ipadala na lang sa BFAD yung specimen...at saka...bakit di rin nila ipakita yung video sa CCTV kung talagang galing sa competitor si Ms.Bernardo at siya nga yung naglagay nung caterpillar di ba? maraming tanong na hindi rin natin mismo masasagot kasi wala naman tau dun nung mismong nangyari yun...nakakainis lang yung mga posts at comment ng ibang tao lalo na yung mga sinasabi nila about Ms.Bernardo...para sila mga walang pinag-aralan ehh...hindi muna sila nag-iisip...Sana matapos na toh issue na toh...^___~

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Serene
12/17/2011 06:17

Meron pa pla ako napansin sa mga comments on facebook...may nagsabi kasi about sa mga pictures ni Ms.Bernardo na bakit daw sa may palabas na sila pumwesto...na para daw talaga siya may balak na masama gawin...para daw di makita na maglalagay siya ng caterpillar from her bag...ang naisip ko naman...bakit pati yung pinuwestuhan niya kinukwestiyon nila...di ba nila naisip na marahil mahilig lang ito pumwesto doon...parang ako...mahilig kasi ako mamili ng pepwestuhan...pag di ko feel yung pwesto kahit bakante ito hinding-hindi ako uupo duon...choosy? hehehe...so ayun...nakakainis lang kasi bakit hindi manlang sila nag-iisip muna bago magcomment...^___~

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kula
12/17/2011 09:55

Nakaka stress na nga basahin mga comments sa mga fan pages ng Chicboy and Sigrid. kasi nag aaway na talaga mga commenters sa "I support sigrid..." na fan page.(napasukan kasi ng pro chicboy yung fanpage) Kahit hindi ka involve sa nangyari nakakadala ng emotions kung pano sila mag away sa fb, kung pano sila mag isip at mag analyze ng situation and ano ba talaga ang gusto nilang patunayan (referring to the commenters), are they friends, owners or avid fan ng Chicboy kaya nag gagalaiti sa galit kung mag comment? Sana, wag patulan ng friends/fans/supporters ni Ms. Bernardo ang mga walang kwentang comments. Sana matapos na lahat 'to, and mapatunayan talaga sino nagsasabi ng totoo....

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Giselle
12/17/2011 13:49

@ Serene...my thoughts exactly. The issue is whether or not the incident did happen and what the TIMOG Management did to control the situation. Everyone wants to be a CSI or had too much watching Law and Order.

@ Kula...Believe me. Ms. Bernardo is just one person against all of this. Nababasa ko rin yun and I guess everyone feels for her because she just wanted her concern to be addressed. Now she's being stalked cyberwise because of this...ingat na lang.

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Rence
12/18/2011 11:00

Nung pinakita ng ChicBoy yung kanilang commissary, malinis nga. Pero napansin ko lang, walang kangkong sa commissary. Puro meat products ang pine-prepare doon.

At sa opinyon ko rin, kaya bumalik si Sigrid nung hapon is to give them a chance to redeem themselves. Kaso, na-aggravate pa ang situation sa presence ng mga pulis.

Dapat nag-sorry na lang sila.

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Giselle
12/18/2011 19:10

Hello Rence. It's all a matter of kausapin yung customer ng mahinahon and come up with a solution and yun lang hinihingi ni Ms. Bernardo.

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aizie
12/19/2011 07:47

Nakakalungkot ang ganitong issues, kahit naiintindihan namin both sides ang hirap padin na hindi maapektuhan.. Fav namin ng friends and family koh ang Chikboy pero now parang lipat na lang muna..

Sana lang tanggapin na lang ng management ung mali nila and maging lessons nalng sakanila na mas mag inggat sa mga snserve nila at pati sa mga kitchen staff. At maging sa pag handle ng costumer complain sana matuto nalang para hindi na umaabot sa demandahan.

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Giselle
12/19/2011 20:35

@ Aizie...thank you for your thoughts on this and well, I believe your sentiments were also echoed by a lot of people. See, it's not the food really that was the issue but it's the manner of how the complaint was handled:

1. Pagkakamali..papabayarin pa and I've had a personal experience on this...please see my latest post on chic-boy's jupiter street resto...

2. Policemen were called and obviously, to scare Ms. Bernardo.

3. The accusations hurled left and right by the company instead of just saying that they are handling it their way in trying to resolve the issue.

Ergo...ang lumalabas tuloy...bawal mag complain sa chic-boy timog...kung may reklamo...manahimik na lang....

Wag sana lahatin ang branches because not all of them are the same....

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Usagi
12/20/2011 02:40

nakaka-asar ung reaction ng chic-boy...I am a customer service rep on a foreign company for almost a year and I know the rules in dealing with an upset customer. First and foremost, dapat mag-sorry ka sa customer kahit ano pa ang nangyari. Binabayaran ka ng cust sa service na binibigay mo. So, kung hindi maganda ang service mo, may karapatan ang cust na mag-complain kc nagbabayad sya (i-add mo pa ang pagkalaki-laking tax...eheheh...)Second, dapat wag mong sabayan ang init ng ulo ng customer. Galit na nga tapos sasabayan mo pa...Dapat listen first to the cust concern before reacting to the situation...and also proper training to the staff so that they will know how to handle those kinds of situation...un lang poh... v(-_-)v

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Giselle
12/20/2011 17:26

@ Usagi...one thing is clear...based on what chic-boy has done...since kumakain ka sa resto nila, wala kang karapatan na mag complain kahit binayaran mo yung order mo. That is one thing that is clear.

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05/28/2012 04:16

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allan gain
06/18/2012 23:17

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